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Terms & Conditions

Last updated: August 2026

1. General

By placing an order or using our services, you agree to these Terms & Conditions. SafePhone provides ready-made software projects, websites, web applications, and mobile applications. Please read these terms carefully before making a purchase.

2. Orders & Payment

  • 30% Advance: To start any project, 30% of the total amount must be paid upfront. Work begins only after payment is confirmed.
  • Remaining Payment: The balance 70% is due after the project is finalized and approved by the client.
  • Milestone-Based: Payments follow a milestone-based structure — pay as the project progresses.
  • No Online Payment: All payments are processed via WhatsApp or direct transfer. No online payment gateway is used.

3. No Refund Policy

Once payment has been made and work has started, no refund will be provided under any circumstances. This includes the 30% advance payment, which is strictly non-refundable.

We strongly recommend reviewing project details, demos, and requirements before placing an order. Our team is available to answer all questions and share complete information so you can make an informed decision.

4. Delivery

  • Standard delivery timeline is 5–7 business days after advance payment confirmation.
  • Delivery includes full source code, database files, installation guide, and setup documentation.
  • Free installation support and team training are included with every project.

5. Ownership & Source Code

Upon full payment, the client receives 100% ownership of the source code. The client is free to modify, rebrand, and deploy the project on their own servers. No lock-in, no dependencies.

6. Free Support (3 Months)

  • 3 months of free support is included after delivery.
  • Any code-related bugs or errors will be resolved free of cost during this period.
  • Server, hosting, or third-party service issues are not covered under free support.
  • 3 free custom changes are available within 15 days of delivery (branding tweaks, small feature adjustments, layout changes).

7. AMC (Annual Maintenance Contract)

After the free support period, clients may opt for an AMC for continued bug fixes, updates, and guidance. AMC details and pricing will be shared upon request.

8. Modifications & Updates

Any custom changes, feature additions, or upgrades beyond the original scope will be quoted separately. Clients are welcome to consult us for updates or upgrades at any time.

9. Limitation of Liability

SafePhone shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the amount paid by the client for the specific project.

10. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Ludhiana, Punjab.

11. Contact

For any questions about these terms, reach out to us: